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The self-signed certificates that are installed along with Exchange 2010 are not sufficient for production use.

Therefore, when troubleshooting Exchange 2010 free/busy issues, be certain that the certificates your clients and external partners will trust are installed on your CAS servers.

The EWS URL settings are only manageable through the Exchange Management Shell.

Unfortunately, connectivity problems happen and Exchange 2010 free/busy information doesn't always display as it should.

Outlook 2007 and Outlook 2010 do not use public folders to retrieve Exchange 2010 free/busy information. The EWS URL is handed to your Outlook 2007 or Outlook 2010 clients via the Autodiscover service.

You also can modify the internal and external URL values if they're incorrect.

Simply enter the Set-Web Services Virtual Directory cmdlet.

The Autodiscover service is found by Outlook clients when querying the service connection point (SCP) object in Active Directory.